SBGA - Small Business Growth Alliance

Donald

2022-03-03

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5 Andrew was great!

Andrew was great!...

Andrew was great!

SBGA - Small Business Growth Alliance

john

2022-03-03

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5 You Agent was efficient and personable, more importantly solved my problem. Thanks...John Williamson

You Agent was efficient and personable, more importantly solved my problem. Thanks...John Williamson...

You Agent was efficient and personable, more importantly solved my problem. Thanks...John Williamson

SBGA - Small Business Growth Alliance

Gary

2022-03-02

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4 The Company gave good service, but others are cheaper. The person I talked to, to close the account , was very helpful. I just wish that the equipment provider, was better (Clover)

The Company gave good service, but others are cheaper. The person I talked to, to close the account , was very helpful. I just wish that the equipment...

The Company gave good service, but others are cheaper. The person I talked to, to close the account , was very helpful. I just wish that the equipment provider, was better (Clover)

SBGA - Small Business Growth Alliance

Terri

2022-03-02

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4 Had a few problems with a password reset. First person contacted did not understand which account I needed a password reset for and told me I had to put in account # for user which is incorrect. He wound up having me create a password and user for a website I don't even use. He did not listen to me when I explained this was not how I sign in on the site. I finally told him it worked so I could get off with him and call back for another tech. The second person was wonderful and totally understood what I needed. She was professional and had me back up and running in an acceptable amount of time. I would suggest that your staff is trained on all websites you serve so the next time I call they won't think I am some old lady who is not tech savvy and could not follow simple instructions. I give the second technician 5+ stars for her knowledge and professionalism. I would give the first fellow 2 stars as he told me if this doesn't work there is nothing left that he could do for me.

Had a few problems with a password reset. First person contacted did not understand which account I needed a password reset for and told me I had to p...

Had a few problems with a password reset. First person contacted did not understand which account I needed a password reset for and told me I had to put in account # for user which is incorrect. He wound up having me create a password and user for a website I don't even use. He did not listen to me when I explained this was not how I sign in on the site. I finally told him it worked so I could get off with him and call back for another tech. The second person was wonderful and totally understood what I needed. She was professional and had me back up and running in an acceptable amount of time. I would suggest that your staff is trained on all websites you serve so the next time I call they won't think I am some old lady who is not tech savvy and could not follow simple instructions. I give the second technician 5+ stars for her knowledge and professionalism. I would give the first fellow 2 stars as he told me if this doesn't work there is nothing left that he could do for me.

SBGA - Small Business Growth Alliance

Adrienne

2022-03-01

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4 Great customer service from Christian!

Great customer service from Christian!...

Great customer service from Christian!

SBGA - Small Business Growth Alliance

Derick

2022-03-01

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5 They always seem ready and willing to take care of my needs and do so expeditiously without being asked to.

They always seem ready and willing to take care of my needs and do so expeditiously without being asked to....

They always seem ready and willing to take care of my needs and do so expeditiously without being asked to.

SBGA - Small Business Growth Alliance

Henry

2022-03-01

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5 Luis Was Very Help Full, 5 Stars

Luis Was Very Help Full, 5 Stars...

Luis Was Very Help Full, 5 Stars

SBGA - Small Business Growth Alliance

Angela

2022-02-28

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5 Kat did a wonderful job! I explained the bad experience I had last week, and even if the guy stayed on the phone, I am certain he would not have had the patience to help me like Kat did! :)

Kat did a wonderful job! I explained the bad experience I had last week, and even if the guy stayed on the phone, I am certain he would not have had ...

Kat did a wonderful job! I explained the bad experience I had last week, and even if the guy stayed on the phone, I am certain he would not have had the patience to help me like Kat did! :)

SBGA - Small Business Growth Alliance

Allison

2022-02-25

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5 The associate at merchant services was very helpful. She didn't know the answer to my question right away so she put me on a short hold to find out the solution. She was very professional and thorough in her answer. She was delightful to speak with.

The associate at merchant services was very helpful. She didn't know the answer to my question right away so she put me on a short hold to find out t...

The associate at merchant services was very helpful. She didn't know the answer to my question right away so she put me on a short hold to find out the solution. She was very professional and thorough in her answer. She was delightful to speak with.

SBGA - Small Business Growth Alliance

Saad

2022-02-25

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4 Matthew J. Hamano and Shawny M.. very knowledgeable about their business and they're excellent in customer service .

Matthew J. Hamano and Shawny M.. very knowledgeable about their business and they're excellent in customer service ....

Matthew J. Hamano and Shawny M.. very knowledgeable about their business and they're excellent in customer service .