SBGA - Small Business Growth Alliance

Barb

2018-01-17

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5 Tiffany was very helpful and took care of my problem very promptly and efficiently.

Tiffany was very helpful and took care of my problem very promptly and efficiently....

Tiffany was very helpful and took care of my problem very promptly and efficiently.

SBGA - Small Business Growth Alliance

John

2018-01-17

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2 I was assisted by Tiffany F and she went beyond what her company policy typically allows in order to help me figure out and complete my PCI compliance. The issue I have with this company is that the PCI compliance requirements are extremely confusing to me (not a computer guru) and in the past there was no attempt to reverse fees that came up without warning that I found on my statements after the fact. More can be done to help users of this service to prevent them being charged avoidable fees. There seems to be a lack of notification for upcoming re-certifications and if it were not for the help of this understanding representative I would have to rate the Company as a one star. Her actions alone made me feel like I was being treated as a human being and not just a source of revenue. I sincerely hope that changes are made to make these requirements easier for the end user to understand and reach compliance without the need to spend excess time on the phone and dealing with the frustration of being told "it was all in your contact at the beginning" and then having nothing done to remove fees that were already charged. If not for these repeated issues with this service I would give the company a higher star rating.

I was assisted by Tiffany F and she went beyond what her company policy typically allows in order to help me figure out and complete my PCI compliance...

I was assisted by Tiffany F and she went beyond what her company policy typically allows in order to help me figure out and complete my PCI compliance. The issue I have with this company is that the PCI compliance requirements are extremely confusing to me (not a computer guru) and in the past there was no attempt to reverse fees that came up without warning that I found on my statements after the fact. More can be done to help users of this service to prevent them being charged avoidable fees. There seems to be a lack of notification for upcoming re-certifications and if it were not for the help of this understanding representative I would have to rate the Company as a one star. Her actions alone made me feel like I was being treated as a human being and not just a source of revenue. I sincerely hope that changes are made to make these requirements easier for the end user to understand and reach compliance without the need to spend excess time on the phone and dealing with the frustration of being told "it was all in your contact at the beginning" and then having nothing done to remove fees that were already charged. If not for these repeated issues with this service I would give the company a higher star rating.

SBGA - Small Business Growth Alliance

Cheri

2018-01-17

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5 It took a very short time to get an answer to my question, appreciated the help.

It took a very short time to get an answer to my question, appreciated the help....

It took a very short time to get an answer to my question, appreciated the help.

SBGA - Small Business Growth Alliance

Lonnie

2018-01-17

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5 They were prompted in giving me the answers

They were prompted in giving me the answers...

They were prompted in giving me the answers

SBGA - Small Business Growth Alliance

lee

2018-01-17

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2 the agent I spoke too was very professional and was understanding of my concerns. I left merchant services because they partnered up with clover. clover takes at best two business day to fund my money into my account. I reached out several times, but they never resolved this issue. For this reason I left merchant services.

the agent I spoke too was very professional and was understanding of my concerns. I left merchant services because they partnered up with clover. ...

the agent I spoke too was very professional and was understanding of my concerns. I left merchant services because they partnered up with clover. clover takes at best two business day to fund my money into my account. I reached out several times, but they never resolved this issue. For this reason I left merchant services.

SBGA - Small Business Growth Alliance

Veronica

2018-01-17

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5 Merchant Services has been fantastic from the best rep, Lisa Gonzales to lowest fees and great customer service when we call for help. I feel fortunate that they found us.

Merchant Services has been fantastic from the best rep, Lisa Gonzales to lowest fees and great customer service when we call for help. I feel fortun...

Merchant Services has been fantastic from the best rep, Lisa Gonzales to lowest fees and great customer service when we call for help. I feel fortunate that they found us.

SBGA - Small Business Growth Alliance

Veronica

2018-01-17

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5 Cat L was very helpful in processing request for refund.

Cat L was very helpful in processing request for refund....

Cat L was very helpful in processing request for refund.

SBGA - Small Business Growth Alliance

V

2018-01-16

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5 (Last name removed to protect privacy)reat service

(Last name removed to protect privacy)reat service...

(Last name removed to protect privacy)reat service