SBGA - Small Business Growth Alliance

James

2025-08-24

• 
• 
• 
• 
• 

4 Tri Valley Optometry has used SBGA services for our credit card transactions for ten years. Recently our credit card reader was no longer working correctly. I called the service number for SBGA and Ms. Yasnile Diaz helped. She explained that our current equipment was outdated and no longer supported. Then she gave options to upgrade that were appropriate for our office. She also helped us set up the virtual credit card reader to help us in the interim. After signing paperwork, we are now waiting for the equipment to arrive. To date, I am satisfied with the service.

Tri Valley Optometry has used SBGA services for our credit card transactions for ten years. Recently our credit card reader was no longer working cor...

Tri Valley Optometry has used SBGA services for our credit card transactions for ten years. Recently our credit card reader was no longer working correctly. I called the service number for SBGA and Ms. Yasnile Diaz helped. She explained that our current equipment was outdated and no longer supported. Then she gave options to upgrade that were appropriate for our office. She also helped us set up the virtual credit card reader to help us in the interim. After signing paperwork, we are now waiting for the equipment to arrive. To date, I am satisfied with the service.

SBGA - Small Business Growth Alliance

Helen

2025-08-21

• 
• 
• 
• 
• 

4 Customer service agent was very nice and helpful. Good experience for my first time.

Customer service agent was very nice and helpful. Good experience for my first time....

Customer service agent was very nice and helpful. Good experience for my first time.

SBGA - Small Business Growth Alliance

Anthony

2025-08-20

• 
• 
• 
• 
• 

5 Joseph was very helpful and Professional. ty

Joseph was very helpful and Professional. ty...

Joseph was very helpful and Professional. ty

SBGA - Small Business Growth Alliance

Nancy

2025-08-20

• 
• 
• 
• 
• 

5 Very helpful

Very helpful...

Very helpful

SBGA - Small Business Growth Alliance

Khaled

2025-08-20

• 
• 
• 
• 
• 

5 The customer service agent was excellent, but the reason for the call was that your company and your website did not send the dispute notice and did not have the case number listed. So all the agent was helpful. The reason for the call is a lack of good management or technical competency being an issue.

The customer service agent was excellent, but the reason for the call was that your company and your website did not send the dispute notice and did n...

The customer service agent was excellent, but the reason for the call was that your company and your website did not send the dispute notice and did not have the case number listed. So all the agent was helpful. The reason for the call is a lack of good management or technical competency being an issue.

SBGA - Small Business Growth Alliance

Chris

2025-08-19

• 
• 
• 
• 
• 

5 Very helpful and good on the phone

Very helpful and good on the phone...

Very helpful and good on the phone

SBGA - Small Business Growth Alliance

Billy

2025-08-18

• 
• 
• 
• 
• 

5 Very helpful

Very helpful...

Very helpful

SBGA - Small Business Growth Alliance

Taos

2025-08-15

• 
• 
• 
• 
• 

4 YASNILE D was very helpful and friendly. She helped solve our login issue as well as informed us that our clover machine is going out of date which was important information for us to know so we may prepare to get a new machine. Thanks again Yasnile!

YASNILE D was very helpful and friendly. She helped solve our login issue as well as informed us that our clover machine is going out of date which wa...

YASNILE D was very helpful and friendly. She helped solve our login issue as well as informed us that our clover machine is going out of date which was important information for us to know so we may prepare to get a new machine. Thanks again Yasnile!

SBGA - Small Business Growth Alliance

Paul

2025-08-15

• 
• 
• 
• 
• 

4 Yasnile D. Was very patient and helpful. She doesn’t make up the costs so I can’t hold that against her. I have been told I’m paying too much for my credit cards by other businesses around so I’m going to take some time and research this. I don’t have any major complaints other than the cost and I will check to see if this is a warranted complaint or not.

Yasnile D. Was very patient and helpful. She doesn’t make up the costs so I can’t hold that against her. I have been told I’m paying too much fo...

Yasnile D. Was very patient and helpful. She doesn’t make up the costs so I can’t hold that against her. I have been told I’m paying too much for my credit cards by other businesses around so I’m going to take some time and research this. I don’t have any major complaints other than the cost and I will check to see if this is a warranted complaint or not.

SBGA - Small Business Growth Alliance

Kayla

2025-08-14

• 
• 
• 
• 
• 

5 Had a password issue and Yasnile D was WONDERFUL in assisting me. She was very friendly and quick in resolving the issue.

Had a password issue and Yasnile D was WONDERFUL in assisting me. She was very friendly and quick in resolving the issue....

Had a password issue and Yasnile D was WONDERFUL in assisting me. She was very friendly and quick in resolving the issue.