5My company has had a really good experience with this company. I would highly recommend them. Their customer service is awesome as well.
My company has had a really good experience with this company. I would
highly recommend them. Their customer service is awesome as well....
My company has had a really good experience with this company. I would
highly recommend them. Their customer service is awesome as well.
SBGA - Small Business Growth Alliance
Dennis
2I automatically get charged on the 2nd or 3rd of every month for the prior months merchant services. My issue is that when it is higher than expected or I have a question, I have to wait several days to get the statement in the mail. For October, we were inadvertantly charged over $72 too much for a monthly service we do not use/have. There was also a $29.95 fee for PCI non validation which I do not recall ever being told about and how I could have avoided it (by doing a survey????). I asked if I could look at my charges/statements online (like I had w/Harbortouch and Elavon for my 2 businesses) and was told it would be an additional $8+ per month for that service. What???? I am very surprised by this, most all companies offer and encourage paper-less invoices now and also offer instant access to the account. It would have saved your representative about 20 mins on the phone today, and saved my time as well. I was told I would be getting a credit of $72 for our business and another $42 credit for our other account, in the next few days. It seems very counterproductive and unprofessional to be overcharged, then supposedly get a credit back yet not have any communication about how or why it happened or would be corrected (until I called). I only hope I would have gotten the credit anyway, and it did not result from the fact that I questioned it. With both Harbortouch and Elavon, I could go in at any time and see or verify that a customer card did in fact get processed if we had a hiccup with the machine etc, or i could pull up any and all monthly statements and print them. Yes, Harbortouch was charging me a little more for monthly fees etc than you are, and that was part of the reason we changed providers. But that was not the case with Elavon. I was told by the sales rep he could not beat our Elavon rates, only could match them. And by the way, Elavon NEVER charged me for any additional annual fees or pci validation or anything, over the 5 yrs we used them. Their charges always made sense, in 5 yrs I never once had to question anything with them.
I automatically get charged on the 2nd or 3rd of every month for the prior
months merchant services. My issue is that when it is higher than expected...
I automatically get charged on the 2nd or 3rd of every month for the prior
months merchant services. My issue is that when it is higher than expected
or I have a question, I have to wait several days to get the statement in
the mail. For October, we were inadvertantly charged over $72 too much for
a monthly service we do not use/have. There was also a $29.95 fee for PCI
non validation which I do not recall ever being told about and how I could
have avoided it (by doing a survey????). I asked if I could look at my
charges/statements online (like I had w/Harbortouch and Elavon for my 2
businesses) and was told it would be an additional $8+ per month for that
service. What???? I am very surprised by this, most all companies offer
and encourage paper-less invoices now and also offer instant access to the
account. It would have saved your representative about 20 mins on the
phone today, and saved my time as well. I was told I would be getting a
credit of $72 for our business and another $42 credit for our other
account, in the next few days. It seems very counterproductive and
unprofessional to be overcharged, then supposedly get a credit back yet not
have any communication about how or why it happened or would be corrected
(until I called). I only hope I would have gotten the credit anyway, and
it did not result from the fact that I questioned it. With both
Harbortouch and Elavon, I could go in at any time and see or verify that a
customer card did in fact get processed if we had a hiccup with the machine
etc, or i could pull up any and all monthly statements and print them.
Yes, Harbortouch was charging me a little more for monthly fees etc than
you are, and that was part of the reason we changed providers. But that
was not the case with Elavon. I was told by the sales rep he could not
beat our Elavon rates, only could match them. And by the way, Elavon NEVER
charged me for any additional annual fees or pci validation or anything,
over the 5 yrs we used them. Their charges always made sense, in 5 yrs I
never once had to question anything with them.
5My questions were answered thoroughly and my concerns were addressed.
My questions were answered thoroughly and my concerns were addressed....
My questions were answered thoroughly and my concerns were addressed.
SBGA - Small Business Growth Alliance
Lou
5Na
Na...
Na
SBGA - Small Business Growth Alliance
shane
4Kat,the customer service rep that helped me yesterday was definetly a 5 star employee. My sales person,on the other hand was horrible and made my transition awful! She did nothing at all and would not train,help or do anything she was supposed to. We lost money and had to train and learn on our own with the whole clover system. Lost a good customer of years because of it also. She would not even work with my ins. company to provide info on loss payee.
Kat,the customer service rep that helped me yesterday was definetly a 5
star employee. My sales person,on the other hand was horrible and made my
tra...
Kat,the customer service rep that helped me yesterday was definetly a 5
star employee. My sales person,on the other hand was horrible and made my
transition awful! She did nothing at all and would not train,help or do
anything she was supposed to. We lost money and had to train and learn on
our own with the whole clover system. Lost a good customer of years
because of it also. She would not even work with my ins. company to
provide info on loss payee.
5Let me start by saying Ryan and John were both great. Very helpful and knowledgeable. At the beginning of the install process I was a bit impatient and didn't understand why it was so complicated as things were not going well. I soon realized that Ryan and John were committed to making things work and they were doing there best. I really appreciated there efforts. It took about 90 minutes to complete the download/install process, which is a bit long but at least the process was a success. In addition I would like to mention that Panna, our rep is awesome! She is always very helpful when we have questions or concerns. She gets back to us right away and we trust her fully, which is quite uncommon in todays world. Without Panna and the amazing service we receive it would be easy for us to consider the other merchant companies who are constantly calling and emailing wanting our business. It's actually quite annoying how often we are approached with promises of better rates and service. I'm always pleased to tell them that we are quite happy with where we are. Keep up the great work. Thanks much.
Let me start by saying Ryan and John were both great. Very helpful and
knowledgeable. At the beginning of the install process I was a bit
impatient an...
Let me start by saying Ryan and John were both great. Very helpful and
knowledgeable. At the beginning of the install process I was a bit
impatient and didn't understand why it was so complicated as things were
not going well. I soon realized that Ryan and John were committed to making
things work and they were doing there best. I really appreciated there
efforts. It took about 90 minutes to complete the download/install
process, which is a bit long but at least the process was a success. In
addition I would like to mention that Panna, our rep is awesome! She is
always very helpful when we have questions or concerns. She gets back to us
right away and we trust her fully, which is quite uncommon in todays world.
Without Panna and the amazing service we receive it would be easy for us
to consider the other merchant companies who are constantly calling and
emailing wanting our business. It's actually quite annoying how often we
are approached with promises of better rates and service. I'm always
pleased to tell them that we are quite happy with where we are. Keep up the
great work. Thanks much.
5Sara , was the best ever !!!! She was so helpful and kind to me .. Give here a raise !!! She is a asset to your company .... Thx . For the excellent help and very good skills in helping people !!!
Sara , was the best ever !!!! She was so helpful and kind to me .. Give
here a raise !!! She is a asset to your company .... Thx . For the
excellent ...
Sara , was the best ever !!!! She was so helpful and kind to me .. Give
here a raise !!! She is a asset to your company .... Thx . For the
excellent help and very good skills in helping people !!!
