SBGA - Small Business Growth Alliance

David

2016-05-06

• 
• 
• 
• 
• 

5 Arlene answered the phone promptly and said my issue would need to be answered by Albert in the Risk Department who was not due in for an hour. When I called back it was Arlene who answered the telephone and when I asked for Albert she must have recognized my voice. She spoke to Albert herself and got back on the phone to tell me the transactions had cleared the day before and would hit my account today. Arlene had excellent telephone sckils and was wonderful to talk with. She is a keeper.

Arlene answered the phone promptly and said my issue would need to be answered by Albert in the Risk Department who was not due in for an hour. When ...

Arlene answered the phone promptly and said my issue would need to be answered by Albert in the Risk Department who was not due in for an hour. When I called back it was Arlene who answered the telephone and when I asked for Albert she must have recognized my voice. She spoke to Albert herself and got back on the phone to tell me the transactions had cleared the day before and would hit my account today. Arlene had excellent telephone sckils and was wonderful to talk with. She is a keeper.

SBGA - Small Business Growth Alliance

Karen

2016-04-22

• 
• 
• 
• 
• 

5 Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, efficient, and pleasant, handling my issues very effectively. I expect to have resolution by early next week, and it feels good to know I won't have to invest a lot of extra time on this.

Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, ...

Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, efficient, and pleasant, handling my issues very effectively. I expect to have resolution by early next week, and it feels good to know I won't have to invest a lot of extra time on this.

SBGA - Small Business Growth Alliance

Stephanie

2016-04-22

• 
• 
• 
• 
• 

5 Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent.

Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent....

Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent.

SBGA - Small Business Growth Alliance

Stephanie

2016-04-21

• 
• 
• 
• 
• 

5 I'm rating Courtney S more than I am the company. I didn't sign up for the extra thing that Courtney is helping me remove, so I feel that I was tricked into that. But I cannot say enough about how great she was and patient and answered all my questions and was very friendly and nice. Don't let that one get away!

I'm rating Courtney S more than I am the company. I didn't sign up for the extra thing that Courtney is helping me remove, so I feel that I was trick...

I'm rating Courtney S more than I am the company. I didn't sign up for the extra thing that Courtney is helping me remove, so I feel that I was tricked into that. But I cannot say enough about how great she was and patient and answered all my questions and was very friendly and nice. Don't let that one get away!

SBGA - Small Business Growth Alliance

David

2016-04-21

• 
• 
• 
• 
• 

4 It took awhile to finally get to technical service due to so many questions and a frozen computer but once we got to that point the service was excellent.

It took awhile to finally get to technical service due to so many questions and a frozen computer but once we got to that point the service was excell...

It took awhile to finally get to technical service due to so many questions and a frozen computer but once we got to that point the service was excellent.