SBGA - Small Business Growth Alliance

Genna

2015-10-06

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5 Once we finally received our equipment the instillation was a breeze. John was super friendly and easy to talk to. He helped the set up go smoothly and efficiently. Had to do a couple of extra steps because the equipment didn't come put together properly (not John's fault) but it was an easy fix. My only complaint is we tried to run a credit card with the new "chip" in it and it doesn't work. Merchant Services states we need to contact the people who sent the equipment. We will see how that goes. As for Merchant Services themselves, they are always friendly and ready to help.

Once we finally received our equipment the instillation was a breeze. John was super friendly and easy to talk to. He helped the set up go smoothly ...

Once we finally received our equipment the instillation was a breeze. John was super friendly and easy to talk to. He helped the set up go smoothly and efficiently. Had to do a couple of extra steps because the equipment didn't come put together properly (not John's fault) but it was an easy fix. My only complaint is we tried to run a credit card with the new "chip" in it and it doesn't work. Merchant Services states we need to contact the people who sent the equipment. We will see how that goes. As for Merchant Services themselves, they are always friendly and ready to help.

SBGA - Small Business Growth Alliance

Stacey

2015-10-06

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5 I called This morning with some accounting issues that I needed verified. I was not waiting too long and was helped by Graciela; who is a very cheerful and competent lady. I was able to verify the transaction in question.

I called This morning with some accounting issues that I needed verified. I was not waiting too long and was helped by Graciela; who is a very cheerfu...

I called This morning with some accounting issues that I needed verified. I was not waiting too long and was helped by Graciela; who is a very cheerful and competent lady. I was able to verify the transaction in question.

SBGA - Small Business Growth Alliance

Jennifer

2015-10-05

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5 SBGA is an incredibly reliable company with excellent customer service and top quality equipment. I'm happy to have been a customer of theirs for so long!

SBGA is an incredibly reliable company with excellent customer service and top quality equipment. I'm happy to have been a customer of theirs for so ...

SBGA is an incredibly reliable company with excellent customer service and top quality equipment. I'm happy to have been a customer of theirs for so long!

SBGA - Small Business Growth Alliance

Christine

2015-10-05

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5 John was very thorough and patiently explained each step of the way. Kevin our rep is always there to help us and keep us updated on the upcoming changes.

John was very thorough and patiently explained each step of the way. Kevin our rep is always there to help us and keep us updated on the upcoming cha...

John was very thorough and patiently explained each step of the way. Kevin our rep is always there to help us and keep us updated on the upcoming changes.

SBGA - Small Business Growth Alliance

Lauren

2015-10-03

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5 Never thought I would say that setting up my mini clover would be so pleasurable. Shane was patient, knowledgeable, and it went very quickly

Never thought I would say that setting up my mini clover would be so pleasurable. Shane was patient, knowledgeable, and it went very quickly...

Never thought I would say that setting up my mini clover would be so pleasurable. Shane was patient, knowledgeable, and it went very quickly

SBGA - Small Business Growth Alliance

Ken

2015-10-02

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5 My rep on the phone today "Gracie" was incredibly knowledgeable & fast to help. I waited on hold for about 16 minutes to get a representative, that was frustrating. Once I was on the phone with Gracie she rapidly gained my faith that she could help solve our issue. Gracie had most of the answers I needed & was able to find out the 2 additional answers within 1 minute of me being on hold. We started using Merchant Services in July 2015 (about 2 months ago) and our second invoice for August 2015 had severe fees that we were completely unaware of, obviously there are a few facts that we were informed of upon signing & now we know (thanks to Gracie's help). Gracie's help and support salvaged my opinion of Merchant Services with her thoroughness and determination to help solve my issues, she is the purpose that this rating came back up to a 5.

My rep on the phone today "Gracie" was incredibly knowledgeable & fast to help. I waited on hold for about 16 minutes to get a representative, that wa...

My rep on the phone today "Gracie" was incredibly knowledgeable & fast to help. I waited on hold for about 16 minutes to get a representative, that was frustrating. Once I was on the phone with Gracie she rapidly gained my faith that she could help solve our issue. Gracie had most of the answers I needed & was able to find out the 2 additional answers within 1 minute of me being on hold. We started using Merchant Services in July 2015 (about 2 months ago) and our second invoice for August 2015 had severe fees that we were completely unaware of, obviously there are a few facts that we were informed of upon signing & now we know (thanks to Gracie's help). Gracie's help and support salvaged my opinion of Merchant Services with her thoroughness and determination to help solve my issues, she is the purpose that this rating came back up to a 5.