• SBGA - Small Business Growth Alliance

    Marlyn

    2014-12-22
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    4 I was initially not very impressed with the set up of our account as the person who walked me through the set up seemed not very knowledgeable and could not answer or answered with the wrong information several questions I asked. I later followed up with the sales contact (Julie) and left a message on her voice mail, which was returned by Nick who answered my questions and confirmed my concern for having a package that was not compatible with my bookkeeping system. Nick followed thru great and found another product that would meet my needs. He did that in a timely manner and Angel, who walked me thru the set up of charge anywhere was great. This program seems like it will meet my needs much better than the other one I was set up with. Thank you to Nick and Angel for their willingness to find the correct product for my needs.
    Verified & Credible

    I was initially not very impressed with the set up of our account as the person who walked me through the set up seemed not very knowledgeable and cou...

    I was initially not very impressed with the set up of our account as the person who walked me through the set up seemed not very knowledgeable and could not answer or answered with the wrong information several questions I asked. I later followed up with the sales contact (Julie) and left a message on her voice mail, which was returned by Nick who answered my questions and confirmed my concern for having a package that was not compatible with my bookkeeping system. Nick followed thru great and found another product that would meet my needs. He did that in a timely manner and Angel, who walked me thru the set up of charge anywhere was great. This program seems like it will meet my needs much better than the other one I was set up with. Thank you to Nick and Angel for their willingness to find the correct product for my needs.

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  • SBGA - Small Business Growth Alliance

    Randy

    2014-12-22
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    5 The installation went very smoothly. John was very professional and relaxed at the same time. We have 3 more installs to go and I am confident they will go as well as the one did today.
    Verified & Credible

    The installation went very smoothly. John was very professional and relaxed at the same time. We have 3 more installs to go and I am confident they ...

    The installation went very smoothly. John was very professional and relaxed at the same time. We have 3 more installs to go and I am confident they will go as well as the one did today.

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  • SBGA - Small Business Growth Alliance

    Angela

    2014-12-18
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    5 The install experience went well.
    Verified & Credible

    The install experience went well....

    The install experience went well.

  • SBGA - Small Business Growth Alliance

    Nate

    2014-12-16
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    4 All the information I needed was provided.
    Verified & Credible

    All the information I needed was provided....

    All the information I needed was provided.

  • SBGA - Small Business Growth Alliance

    Candi

    2014-12-16
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    5 It's been a stressful time dealing with out old creditcard terminal going down & we don't deal with change very well. John was so very helpful & patient with me in getting the new machine setup & teaching me how to use it.
    Verified & Credible

    It's been a stressful time dealing with out old creditcard terminal going down & we don't deal with change very well. John was so very helpful & patie...

    It's been a stressful time dealing with out old creditcard terminal going down & we don't deal with change very well. John was so very helpful & patient with me in getting the new machine setup & teaching me how to use it.

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  • SBGA - Small Business Growth Alliance

    Karen

    2014-12-16
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    4 Customer Service was very helpful in assisting me in completing the PCI compliance questions.
    Verified & Credible

    Customer Service was very helpful in assisting me in completing the PCI compliance questions....

    Customer Service was very helpful in assisting me in completing the PCI compliance questions.

  • SBGA - Small Business Growth Alliance

    GLORIA

    2014-12-16
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    5 Kelly was great!
    Verified & Credible

    Kelly was great!...

    Kelly was great!

  • SBGA - Small Business Growth Alliance

    Laura

    2014-12-16
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    5 Juan was awesome - very patient and kind.
    Verified & Credible

    Juan was awesome - very patient and kind....

    Juan was awesome - very patient and kind.

  • SBGA - Small Business Growth Alliance

    Rita

    2014-12-12
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    5 Super training. I was a bit nervous about setting up such a piece of equipment and I felt completely at east and comfortable with the process because of my phone person.
    Verified & Credible

    Super training. I was a bit nervous about setting up such a piece of equipment and I felt completely at east and comfortable with the process because...

    Super training. I was a bit nervous about setting up such a piece of equipment and I felt completely at east and comfortable with the process because of my phone person.

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  • SBGA - Small Business Growth Alliance

    Terry

    2014-12-12
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    5 Very professional and pleasant phone voice.
    Verified & Credible

    Very professional and pleasant phone voice....

    Very professional and pleasant phone voice.

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