SBGA - Small Business Growth Alliance

Timothy

2022-12-01

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1 When I first purchased my company and called to get everything switched over, it can be summed up in one word… nightmare. The rep actually hung up on me. It took 4 weeks for payments to transfer into my account. I mostly Had to call after hours and that’s where the problem lies. So now that my business has gone out of business, by no fault of my own, I owe $500 for terminating the contract. Talk about kicking when I’m down. I would not recommend anyone to SBGA. Ever.

When I first purchased my company and called to get everything switched over, it can be summed up in one word… nightmare. The rep actually hung up o...

When I first purchased my company and called to get everything switched over, it can be summed up in one word… nightmare. The rep actually hung up on me. It took 4 weeks for payments to transfer into my account. I mostly Had to call after hours and that’s where the problem lies. So now that my business has gone out of business, by no fault of my own, I owe $500 for terminating the contract. Talk about kicking when I’m down. I would not recommend anyone to SBGA. Ever.

SBGA - Small Business Growth Alliance

Cynthia

2022-12-01

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5 The employees make the company at least this one. From my Sales Rep to Support Team Exemplary Employees, Thank you to Andrew in Irving and Jesse Stonberg our sales rep. Extremely helpful!

The employees make the company at least this one. From my Sales Rep to Support Team Exemplary Employees, Thank you to Andrew in Irving and Jesse Stonb...

The employees make the company at least this one. From my Sales Rep to Support Team Exemplary Employees, Thank you to Andrew in Irving and Jesse Stonberg our sales rep. Extremely helpful!

SBGA - Small Business Growth Alliance

Mindy

2022-12-01

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5 Amazing customer service. Walked me through getting logged in for the first time and stayed on the phone with me the entire time.

Amazing customer service. Walked me through getting logged in for the first time and stayed on the phone with me the entire time....

Amazing customer service. Walked me through getting logged in for the first time and stayed on the phone with me the entire time.

SBGA - Small Business Growth Alliance

AUDREY

2022-12-01

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3 I am pretty disappointed with the promises that they were supposed to honor. For example, I inquired about additional fees that I was unaware of and they didn't own it. Also, we were promised a check for $450.00 to handle the labeling cost. Be mindful this was promised in Oct.

I am pretty disappointed with the promises that they were supposed to honor. For example, I inquired about additional fees that I was unaware of and t...

I am pretty disappointed with the promises that they were supposed to honor. For example, I inquired about additional fees that I was unaware of and they didn't own it. Also, we were promised a check for $450.00 to handle the labeling cost. Be mindful this was promised in Oct.

SBGA - Small Business Growth Alliance

kurt

2022-12-01

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5 Deborah "Debbie" Bauer puts the "Service" in Merchant Service.

Deborah "Debbie" Bauer puts the "Service" in Merchant Service....

Deborah "Debbie" Bauer puts the "Service" in Merchant Service.

SBGA - Small Business Growth Alliance

FELICIA

2022-12-01

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5 Always friendly and helpful. thank you!

Always friendly and helpful. thank you!...

Always friendly and helpful. thank you!

SBGA - Small Business Growth Alliance

Tom

2022-11-30

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5 very helpful searching for past transactions on a closed account

very helpful searching for past transactions on a closed account...

very helpful searching for past transactions on a closed account

SBGA - Small Business Growth Alliance

Tonia

2022-11-30

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5 The customer service rep I spoke with was fantastic. She answered all my questions and explained the sometimes-complicated credit card processing terminology very well and calmed all my concerns.

The customer service rep I spoke with was fantastic. She answered all my questions and explained the sometimes-complicated credit card processing term...

The customer service rep I spoke with was fantastic. She answered all my questions and explained the sometimes-complicated credit card processing terminology very well and calmed all my concerns.

SBGA - Small Business Growth Alliance

Maribel

2022-11-30

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5 Michael was super helpful. He helped me step by step.

Michael was super helpful. He helped me step by step....

Michael was super helpful. He helped me step by step.

SBGA - Small Business Growth Alliance

Maribel

2022-11-30

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4 I still don't understand what the Month end Charge is about.

I still don't understand what the Month end Charge is about....

I still don't understand what the Month end Charge is about.