SBGA - Small Business Growth Alliance

Genna

2019-03-13

• 
• 
• 
• 
• 

1 We have our credit card machine through your company, and the last month our office has not been able to use the machine. We have called the number that was given to our office, but the customer service rep we spoke to directed us to another department who stated they were unable to help us. We have been sent a whole new credit card machine to see if that would solve the problem. It worked for a couple hours then it stopped working. Our office called the customer service department again to inform them that our system was not working. Your company was supposed to send a new cord via overnight shipping, in which we didn't receive it until a week later due to a communication error. I tried plugging the new cord in, now the machine doesn't even turn on (it doesn't even light up with a battery showing it is charging)! I called this morning the customer service number that was given, when I reached someone the rep then directed me to another department along with giving me yet another number to call. I am twenty phone calls, five different phone numbers and fifteen unhelpful representatives deep into this problem and still no working credit card machine!

We have our credit card machine through your company, and the last month our office has not been able to use the machine. We have called the number th...

We have our credit card machine through your company, and the last month our office has not been able to use the machine. We have called the number that was given to our office, but the customer service rep we spoke to directed us to another department who stated they were unable to help us. We have been sent a whole new credit card machine to see if that would solve the problem. It worked for a couple hours then it stopped working. Our office called the customer service department again to inform them that our system was not working. Your company was supposed to send a new cord via overnight shipping, in which we didn't receive it until a week later due to a communication error. I tried plugging the new cord in, now the machine doesn't even turn on (it doesn't even light up with a battery showing it is charging)! I called this morning the customer service number that was given, when I reached someone the rep then directed me to another department along with giving me yet another number to call. I am twenty phone calls, five different phone numbers and fifteen unhelpful representatives deep into this problem and still no working credit card machine!

SBGA - Small Business Growth Alliance

Steve

2019-03-13

• 
• 
• 
• 
• 

5 Kat L. took a stressful situation dealing with PCI compliance and assisted above and beyond. I appreciate her very much for her professionalism and patients. Steve

Kat L. took a stressful situation dealing with PCI compliance and assisted above and beyond. I appreciate her very much for her professionalism and p...

Kat L. took a stressful situation dealing with PCI compliance and assisted above and beyond. I appreciate her very much for her professionalism and patients. Steve

SBGA - Small Business Growth Alliance

Dana

2019-03-12

• 
• 
• 
• 
• 

3 The phone call was helpful in a way that I thought everything was going to be fixed. The problem I am having is we still don't have our money in our account and now we are getting checks that are bouncing and we are getting overdraft fees and return check fees. We need this fixed ASAP!!!!!!!!!!!!!!!

The phone call was helpful in a way that I thought everything was going to be fixed. The problem I am having is we still don't have our money in our ...

The phone call was helpful in a way that I thought everything was going to be fixed. The problem I am having is we still don't have our money in our account and now we are getting checks that are bouncing and we are getting overdraft fees and return check fees. We need this fixed ASAP!!!!!!!!!!!!!!!

SBGA - Small Business Growth Alliance

Patricia

2019-03-11

• 
• 
• 
• 
• 

5 This was the most pleasant customer service experience I've had in a long time. Shawny M was friendly, considerate, resourceful, and efficient. Her solution to my request obtained a better than expected outcome.

This was the most pleasant customer service experience I've had in a long time. Shawny M was friendly, considerate, resourceful, and efficient. He...

This was the most pleasant customer service experience I've had in a long time. Shawny M was friendly, considerate, resourceful, and efficient. Her solution to my request obtained a better than expected outcome.

SBGA - Small Business Growth Alliance

Rynette

2019-03-11

• 
• 
• 
• 
• 

5 Customer service rep, Deborah was quick to respond to my request and did so in a polite manner. It took me only one call to get the request handled. I appreciate this since out time is valuable.

Customer service rep, Deborah was quick to respond to my request and did so in a polite manner. It took me only one call to get the request handled. I...

Customer service rep, Deborah was quick to respond to my request and did so in a polite manner. It took me only one call to get the request handled. I appreciate this since out time is valuable.

SBGA - Small Business Growth Alliance

Lisa

2019-03-11

• 
• 
• 
• 
• 

5 I agree. Looking to lower rate

I agree. Looking to lower rate...

I agree. Looking to lower rate

SBGA - Small Business Growth Alliance

Marylin

2019-03-08

• 
• 
• 
• 
• 

5 Shawny was very helpful with my questions. She was efficient and very polite. A pleasure to deal with her.

Shawny was very helpful with my questions. She was efficient and very polite. A pleasure to deal with her....

Shawny was very helpful with my questions. She was efficient and very polite. A pleasure to deal with her.

SBGA - Small Business Growth Alliance

Wendy

2019-03-08

• 
• 
• 
• 
• 

5 My issue was resolved quickly and the representative was very helpful and friendly.

My issue was resolved quickly and the representative was very helpful and friendly....

My issue was resolved quickly and the representative was very helpful and friendly.

SBGA - Small Business Growth Alliance

Heidi

2019-03-07

• 
• 
• 
• 
• 

5 Everyone I have interacted with has been super helpful and knowlegable.

Everyone I have interacted with has been super helpful and knowlegable....

Everyone I have interacted with has been super helpful and knowlegable.

SBGA - Small Business Growth Alliance

Vahe

2019-03-07

• 
• 
• 
• 
• 

5 AMAZING, as stated before????????

AMAZING, as stated before????????...

AMAZING, as stated before????????