• SBGA - Small Business Growth Alliance

    Robyn

    2016-12-22
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    3 I called about confusion in reconciling my deposits with your batch totals, I spoke to Nicole, and requested a breakdown of a few batches, (I clearly asked for a breakdown, not a list of totals) she said she would email them to me. I recieved an email at 12.33, very prompt, however, they were just the batch totals and i could not open them to see the breakdowns. I called back an hour or more later when I finally got to look at it. i could not open each total to see the transactions. I called again and spoke to someone else who was going to send me the transatction history in about 10 minutes. I still haven't recieved it. It is very frustrating as I am trying to get my job done.
    Verified & Credible

    I called about confusion in reconciling my deposits with your batch totals, I spoke to Nicole, and requested a breakdown of a few batches, (I clearly ...

    I called about confusion in reconciling my deposits with your batch totals, I spoke to Nicole, and requested a breakdown of a few batches, (I clearly asked for a breakdown, not a list of totals) she said she would email them to me. I recieved an email at 12.33, very prompt, however, they were just the batch totals and i could not open them to see the breakdowns. I called back an hour or more later when I finally got to look at it. i could not open each total to see the transactions. I called again and spoke to someone else who was going to send me the transatction history in about 10 minutes. I still haven't recieved it. It is very frustrating as I am trying to get my job done.

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  • SBGA - Small Business Growth Alliance

    Tracey

    2016-12-22
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    5 Kat was extremely friendly and helpful. She was fast in getting our problem resolved and letting me know how to follow up.
    Verified & Credible

    Kat was extremely friendly and helpful. She was fast in getting our problem resolved and letting me know how to follow up....

    Kat was extremely friendly and helpful. She was fast in getting our problem resolved and letting me know how to follow up.

  • SBGA - Small Business Growth Alliance

    Shailesh

    2016-12-20
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    5 I was not aware of many changes on my monthly statement,Nicole went over every line item and help me understand the charges. She help me reduce my monthly charges by eliminating some of the service I don't need. I appreciate that. Thanks. Dr S. (Last name removed to protect privacy)
    Verified & Credible

    I was not aware of many changes on my monthly statement,Nicole went over every line item and help me understand the charges. She help me reduce my mo...

    I was not aware of many changes on my monthly statement,Nicole went over every line item and help me understand the charges. She help me reduce my monthly charges by eliminating some of the service I don't need. I appreciate that. Thanks. Dr S. (Last name removed to protect privacy)

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  • SBGA - Small Business Growth Alliance

    Victoria

    2016-12-20
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    5 Fast, polite service
    Verified & Credible

    Fast, polite service...

    Fast, polite service

  • SBGA - Small Business Growth Alliance

    Sadina

    2016-12-20
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    4 I appreciate John's patience and good humor.
    Verified & Credible

    I appreciate John's patience and good humor....

    I appreciate John's patience and good humor.

  • SBGA - Small Business Growth Alliance

    Deborah

    2016-12-19
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    5 We ran credit cards and noticed the bank credited our account for $140.00 less than the Batch Out slip. We did have a $140.00 transaction on that date. When questioned, I was told it was "voided" but they couldn't tell me who voided it. Then I was told it "dropped off". Neither of these explanations make any sense to us. We had to call the patient to ask for her credit card number again and try to explain something that we couldn't understand. No one could explain how this can happen, only that it was rare. I do have to say that Kat was very pleasant and was only giving me information that she was being told....not that it helped.
    Verified & Credible

    We ran credit cards and noticed the bank credited our account for $140.00 less than the Batch Out slip. We did have a $140.00 transaction on that dat...

    We ran credit cards and noticed the bank credited our account for $140.00 less than the Batch Out slip. We did have a $140.00 transaction on that date. When questioned, I was told it was "voided" but they couldn't tell me who voided it. Then I was told it "dropped off". Neither of these explanations make any sense to us. We had to call the patient to ask for her credit card number again and try to explain something that we couldn't understand. No one could explain how this can happen, only that it was rare. I do have to say that Kat was very pleasant and was only giving me information that she was being told....not that it helped.

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  • SBGA - Small Business Growth Alliance

    Frank

    2016-12-16
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    5 The tech support representative was concise and professional in resolving the technical issues we had.
    Verified & Credible

    The tech support representative was concise and professional in resolving the technical issues we had....

    The tech support representative was concise and professional in resolving the technical issues we had.

  • SBGA - Small Business Growth Alliance

    Elaine

    2016-12-16
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    5 Nichole helped answer all my questions. She was pleasant, knowledgeable and friendly
    Verified & Credible

    Nichole helped answer all my questions. She was pleasant, knowledgeable and friendly...

    Nichole helped answer all my questions. She was pleasant, knowledgeable and friendly

  • SBGA - Small Business Growth Alliance

    Gary

    2016-12-15
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    2 IVR system not good:(
    Verified & Credible

    IVR system not good:(...

    IVR system not good:(

  • SBGA - Small Business Growth Alliance

    Nora

    2016-12-14
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    5 The operator is nice and helpful.
    Verified & Credible

    The operator is nice and helpful....

    The operator is nice and helpful.

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