Reviews Management

SBGA - Small Business Growth Alliance
Erin
2016-08-10
4 I am currently in the middle of switching credit card processing companies. I am actually a teacher who is filling in for my mother in the family business and have no idea or ambition to deal with this type of thing. The switch has been confusing for me and I have spent the majority of my day on the phone between your company and my previous processing company. Finally, I was able to get JeTaun S. on the phone. She was extremely helpful. She was patient and understanding. She helped me so that I was able to understand the process that I needed to follow in order to fix the issues that I was facing. She did not rush my off of the phone and she was determined to meet my needs as her customer. I was very satisfied with my phone call with JeTaun and now understand the steps that must followed in order to obtain a new machine from your company and to close my account from the previous one. I asked to speak to manager when I finished with my phone call with JeTaun so that I could tell someone that she did her job well but there were none available so she sent me this survey. I hope she is rewarded for her hard work and great customer service!
I am currently in the middle of switching credit card processing companies. I am actually a teacher who is filling in for my mother in the family bus...

I am currently in the middle of switching credit card processing companies. I am actually a teacher who is filling in for my mother in the family business and have no idea or ambition to deal with this type of thing. The switch has been confusing for me and I have spent the majority of my day on the phone between your company and my previous processing company. Finally, I was able to get JeTaun S. on the phone. She was extremely helpful. She was patient and understanding. She helped me so that I was able to understand the process that I needed to follow in order to fix the issues that I was facing. She did not rush my off of the phone and she was determined to meet my needs as her customer. I was very satisfied with my phone call with JeTaun and now understand the steps that must followed in order to obtain a new machine from your company and to close my account from the previous one. I asked to speak to manager when I finished with my phone call with JeTaun so that I could tell someone that she did her job well but there were none available so she sent me this survey. I hope she is rewarded for her hard work and great customer service!

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SBGA - Small Business Growth Alliance
Jackie
2016-08-09
4 Customer Service Reps, promptly assists with any concerns or issues.
Customer Service Reps, promptly assists with any concerns or issues....

Customer Service Reps, promptly assists with any concerns or issues.

SBGA - Small Business Growth Alliance
Belinda
2016-08-05
5 Kat is alway patient and polite and provides the information I need and ready to assist me with anything else I may need
Kat is alway patient and polite and provides the information I need and ready to assist me with anything else I may need...

Kat is alway patient and polite and provides the information I need and ready to assist me with anything else I may need

SBGA - Small Business Growth Alliance
Ann
2016-08-04
5 I called the customer service for SBGA for help on a big big problem. I was on the verge of being hysterical because of a posting problem that originated on my end. Marc was so helpful and so kind, he calmed me and found the solution to my problem. I would rate the service for the help I received from Marc a Big 5 Star!! He is an awesome asset to your company! Thank you so much for your patience!
I called the customer service for SBGA for help on a big big problem. I was on the verge of being hysterical because of a posting problem that origin...

I called the customer service for SBGA for help on a big big problem. I was on the verge of being hysterical because of a posting problem that originated on my end. Marc was so helpful and so kind, he calmed me and found the solution to my problem. I would rate the service for the help I received from Marc a Big 5 Star!! He is an awesome asset to your company! Thank you so much for your patience!

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SBGA - Small Business Growth Alliance
Ross
2016-08-03
5 Excellent customer service by Kat! She was able to answer my questions effectively and efficiently.
Excellent customer service by Kat! She was able to answer my questions effectively and efficiently....

Excellent customer service by Kat! She was able to answer my questions effectively and efficiently.

SBGA - Small Business Growth Alliance
Lori
2016-08-03
5 Excellent customer service
Excellent customer service...

Excellent customer service

SBGA - Small Business Growth Alliance
Dawn
2016-08-02
5 Courtney was a great help to me this morning in trying to figure out a transaction.
Courtney was a great help to me this morning in trying to figure out a transaction....

Courtney was a great help to me this morning in trying to figure out a transaction.

SBGA - Small Business Growth Alliance
BETSEY
2016-08-02
5 Outstanding service and follow through!!!!! Scott is my contact and I cannot rate him with enough stars!!! He gave us fantastic service both in informing and installing. Thank you and THANK SCOTT!
Outstanding service and follow through!!!!! Scott is my contact and I cannot rate him with enough stars!!! He gave us fantastic service both in inf...

Outstanding service and follow through!!!!! Scott is my contact and I cannot rate him with enough stars!!! He gave us fantastic service both in informing and installing. Thank you and THANK SCOTT!

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SBGA - Small Business Growth Alliance
Cindy
2016-08-01
5 Very helpful!
Very helpful!...

Very helpful!

SBGA - Small Business Growth Alliance
April
2016-08-01
4 Representative was professional, courteous and pleasant. Issue was explained and resolved fairly quickly.
Representative was professional, courteous and pleasant. Issue was explained and resolved fairly quickly....

Representative was professional, courteous and pleasant. Issue was explained and resolved fairly quickly.