• SBGA - Small Business Growth Alliance

    Debbie

    2016-07-15
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    3 I understand why large charges are questioned but I do not understand why we seem to be having such a difficult time processing them. On June 22nd I had 2 large amounts, ran on the same card, exact same amount. We received a call regarding this, I in turn sent in the information requested and still only 1 of the charges went through the bank. I have since ran the card again for the 3rd time and it went through with no problem. Now my issue is that, even though only two of the charges hit our bank, all 3 of them show up on the report that I run through Clover and so it looks like we have ran more than we actually did. This needs to be looked at to see if there is a way to get any charges that don't process off of the customer's reports.
    Verified & Credible

    I understand why large charges are questioned but I do not understand why we seem to be having such a difficult time processing them. On June 22nd I ...

    I understand why large charges are questioned but I do not understand why we seem to be having such a difficult time processing them. On June 22nd I had 2 large amounts, ran on the same card, exact same amount. We received a call regarding this, I in turn sent in the information requested and still only 1 of the charges went through the bank. I have since ran the card again for the 3rd time and it went through with no problem. Now my issue is that, even though only two of the charges hit our bank, all 3 of them show up on the report that I run through Clover and so it looks like we have ran more than we actually did. This needs to be looked at to see if there is a way to get any charges that don't process off of the customer's reports.

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  • SBGA - Small Business Growth Alliance

    Gretchen

    2016-07-15
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    4 Josh was very polite and patient!
    Verified & Credible

    Josh was very polite and patient!...

    Josh was very polite and patient!

  • SBGA - Small Business Growth Alliance

    Natalie

    2016-07-14
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    5 Marc provided professional and great service, he even volunteered to stay on the line with me while I connected online to make sure I didn't have any problems.
    Verified & Credible

    Marc provided professional and great service, he even volunteered to stay on the line with me while I connected online to make sure I didn't have any ...

    Marc provided professional and great service, he even volunteered to stay on the line with me while I connected online to make sure I didn't have any problems.

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  • SBGA - Small Business Growth Alliance

    Stanley

    2016-07-14
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    5 Very helpful and very efficient with ability to get and give information for my company
    Verified & Credible

    Very helpful and very efficient with ability to get and give information for my company...

    Very helpful and very efficient with ability to get and give information for my company

  • SBGA - Small Business Growth Alliance

    Sandra

    2016-07-14
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    5 Short wait time. Very friendly, and very helpful.
    Verified & Credible

    Short wait time. Very friendly, and very helpful....

    Short wait time. Very friendly, and very helpful.

  • SBGA - Small Business Growth Alliance

    D

    2016-07-14
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    4 Thanks for the help.
    Verified & Credible

    Thanks for the help....

    Thanks for the help.

  • SBGA - Small Business Growth Alliance

    Michele

    2016-07-13
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    5 Marc M was extremely helpful and patient with me and helped me through all my questions and gave me great explanations for everything. Thank you Marc!
    Verified & Credible

    Marc M was extremely helpful and patient with me and helped me through all my questions and gave me great explanations for everything. Thank you Marc!...

    Marc M was extremely helpful and patient with me and helped me through all my questions and gave me great explanations for everything. Thank you Marc!

  • SBGA - Small Business Growth Alliance

    Christine

    2016-07-13
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    5 Merchant Services answered my questions and assisted in PCI compliance requirements.
    Verified & Credible

    Merchant Services answered my questions and assisted in PCI compliance requirements....

    Merchant Services answered my questions and assisted in PCI compliance requirements.

  • SBGA - Small Business Growth Alliance

    Tami

    2016-07-13
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    5 Kat did a great job helping me with what she could!!
    Verified & Credible

    Kat did a great job helping me with what she could!!...

    Kat did a great job helping me with what she could!!

  • SBGA - Small Business Growth Alliance

    Kathy

    2016-07-13
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    5 Other than the initial set up which went smooth, my first call was for support with the PCI compliance. The representative I spoke with was very helpful and stayed with me every step of the way. Very pleasant experience.
    Verified & Credible

    Other than the initial set up which went smooth, my first call was for support with the PCI compliance. The representative I spoke with was very help...

    Other than the initial set up which went smooth, my first call was for support with the PCI compliance. The representative I spoke with was very helpful and stayed with me every step of the way. Very pleasant experience.

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