SBGA - Small Business Growth Alliance

Kelli

2023-02-15

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5 Helpful as always!

Helpful as always!...

Helpful as always!

SBGA - Small Business Growth Alliance

Barbara

2023-02-14

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5 Excellent and quick service.

Excellent and quick service....

Excellent and quick service.

SBGA - Small Business Growth Alliance

Meda

2023-02-13

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2 I started processing sales this past Saturday with the new clover terminals with SBGA payment processing. Albert has been helpful in setting up my system, and either him or two other people called everyday until I started processing sales on Saturday. He told me to call customer services with any questions I may have once I start processing. I called several times today to the number he provided and selected Ext. 1 for customer support, but no one answered, and I was unable to leave a message. So, I called again and hit for an operator. I was then connected to someone that was very short on the phone and appeared too busy to help answer my questions. He then told me that I needed to speak to customer service since he already had two other merchant applications that were on hold. I tried again to reach customer service with no success. I still have questions that were not answered, and it appears that now that I have actually started processing sales with your company I am no longer valued as a customer.

I started processing sales this past Saturday with the new clover terminals with SBGA payment processing. Albert has been helpful in setting up my sy...

I started processing sales this past Saturday with the new clover terminals with SBGA payment processing. Albert has been helpful in setting up my system, and either him or two other people called everyday until I started processing sales on Saturday. He told me to call customer services with any questions I may have once I start processing. I called several times today to the number he provided and selected Ext. 1 for customer support, but no one answered, and I was unable to leave a message. So, I called again and hit for an operator. I was then connected to someone that was very short on the phone and appeared too busy to help answer my questions. He then told me that I needed to speak to customer service since he already had two other merchant applications that were on hold. I tried again to reach customer service with no success. I still have questions that were not answered, and it appears that now that I have actually started processing sales with your company I am no longer valued as a customer.

SBGA - Small Business Growth Alliance

Jonathan

2023-02-07

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1 Representative on phone call was nice and professional. I am just disapoint of the company because they offer me a better service than what I previously have. Less fees, Save money was their words. I am currently paying more money now than what I used to.

Representative on phone call was nice and professional. I am just disapoint of the company because they offer me a better service than what I previous...

Representative on phone call was nice and professional. I am just disapoint of the company because they offer me a better service than what I previously have. Less fees, Save money was their words. I am currently paying more money now than what I used to.

SBGA - Small Business Growth Alliance

SAAD

2023-02-07

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5 CUSTOMER SERVICE BY Taylor out standing she is very patient and helpful

CUSTOMER SERVICE BY Taylor out standing she is very patient and helpful...

CUSTOMER SERVICE BY Taylor out standing she is very patient and helpful

SBGA - Small Business Growth Alliance

Roberta

2023-02-07

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5 Called Customer Service and spoke to Kat. She was very professional and was very helpful.

Called Customer Service and spoke to Kat. She was very professional and was very helpful....

Called Customer Service and spoke to Kat. She was very professional and was very helpful.

SBGA - Small Business Growth Alliance

Mindy

2023-02-03

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5 Very nice staff and resolved problem in record time.

Very nice staff and resolved problem in record time....

Very nice staff and resolved problem in record time.

SBGA - Small Business Growth Alliance

Merylou

2023-02-02

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5 Debbie was really going above and beyond on helping me with my issue/problem. She was very professional and very helpful. I wish all Customer Service people are like Debbie. She deserved more than 5 stars.

Debbie was really going above and beyond on helping me with my issue/problem. She was very professional and very helpful. I wish all Customer Servic...

Debbie was really going above and beyond on helping me with my issue/problem. She was very professional and very helpful. I wish all Customer Service people are like Debbie. She deserved more than 5 stars.

SBGA - Small Business Growth Alliance

Denise

2023-02-01

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5 Christian was a great help. He was professional, friendly and answered my question promptly. Very pleased with my call for help.

Christian was a great help. He was professional, friendly and answered my question promptly. Very pleased with my call for help....

Christian was a great help. He was professional, friendly and answered my question promptly. Very pleased with my call for help.

SBGA - Small Business Growth Alliance

Taylor

2023-01-31

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1 Had a simple question as to why I couldn’t access a dispute on my dashboard like I am supposed to be able to. I was transferred to 4 different people with no answers. The first person I spoke with, I could hear because of how loud the background noise was. Still haven’t received an answer to what should be a simple fix.

Had a simple question as to why I couldn’t access a dispute on my dashboard like I am supposed to be able to. I was transferred to 4 different peopl...

Had a simple question as to why I couldn’t access a dispute on my dashboard like I am supposed to be able to. I was transferred to 4 different people with no answers. The first person I spoke with, I could hear because of how loud the background noise was. Still haven’t received an answer to what should be a simple fix.