SBGA - Small Business Growth Alliance

Paula

2019-09-03

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5 I spoke with Lewis on 9/3/19 in the morning as I was not able to access my 6 accounts to pull up my payment summary. This seems to happen every month. Lewis was very helpful resetting my password for 6 accounts. Lewis was professional and uplifting with his can do attitude. After discussing that this happens every month I inquired why this happens every month and asked if I should access the account sometime during the month so the program would accept my password and Lewis agreed that would be a good idea. Give this guy a raise. It is not easy when you have 6 accounts you need help with but he handled it with professionalism and patience. Paula

I spoke with Lewis on 9/3/19 in the morning as I was not able to access my 6 accounts to pull up my payment summary. This seems to happen every month...

I spoke with Lewis on 9/3/19 in the morning as I was not able to access my 6 accounts to pull up my payment summary. This seems to happen every month. Lewis was very helpful resetting my password for 6 accounts. Lewis was professional and uplifting with his can do attitude. After discussing that this happens every month I inquired why this happens every month and asked if I should access the account sometime during the month so the program would accept my password and Lewis agreed that would be a good idea. Give this guy a raise. It is not easy when you have 6 accounts you need help with but he handled it with professionalism and patience. Paula

SBGA - Small Business Growth Alliance

drew

2019-09-03

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5 Heather was helpful, professional and nice

Heather was helpful, professional and nice...

Heather was helpful, professional and nice

SBGA - Small Business Growth Alliance

SYDNEY

2019-08-30

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5 Samantha was great. The process was easy and fast. I was very satisfied with the service.

Samantha was great. The process was easy and fast. I was very satisfied with the service....

Samantha was great. The process was easy and fast. I was very satisfied with the service.

SBGA - Small Business Growth Alliance

Agustin

2019-08-30

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5 Debbie was extremely helpful very satisfied

Debbie was extremely helpful very satisfied...

Debbie was extremely helpful very satisfied

SBGA - Small Business Growth Alliance

DANIELA

2019-08-30

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5 SHAWNY M. WAS SO KIND AND HELPFUL. I FEEL THE KINDNESS SHE DISPLAYED IS LOST IN CUSTOMER SERVICE THESE DAYS. SHE MADE A STRESSFUL SITUATION FOR ME, A LITTLER EASIER. THANK YOU

SHAWNY M. WAS SO KIND AND HELPFUL. I FEEL THE KINDNESS SHE DISPLAYED IS LOST IN CUSTOMER SERVICE THESE DAYS. SHE MADE A STRESSFUL SITUATION FOR ME, A ...

SHAWNY M. WAS SO KIND AND HELPFUL. I FEEL THE KINDNESS SHE DISPLAYED IS LOST IN CUSTOMER SERVICE THESE DAYS. SHE MADE A STRESSFUL SITUATION FOR ME, A LITTLER EASIER. THANK YOU

SBGA - Small Business Growth Alliance

Patrick

2019-08-29

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2 i dont know where to begin with the customer service that i received. I called 3 times yesterday got Transferred who knows how many times. Finally was able to speak with someone to get my refund issue resolved. Only to find out there is nothing i can do but call back the next day on a different number. Only to find out the next morning it is the wrong number. Finally able to get my issue resolved only to find out i could have prevented it the issue in the first place. Kat this morning was great to speak with. She actually knew what was going on. So it was 5 Stars on her end the rest of your customer service needs to know what they are doing and transfer people if need to the actual department with their question. Not to the main menu where customer have to keep re-entering their ID.

i dont know where to begin with the customer service that i received. I called 3 times yesterday got Transferred who knows how many times. Finally was...

i dont know where to begin with the customer service that i received. I called 3 times yesterday got Transferred who knows how many times. Finally was able to speak with someone to get my refund issue resolved. Only to find out there is nothing i can do but call back the next day on a different number. Only to find out the next morning it is the wrong number. Finally able to get my issue resolved only to find out i could have prevented it the issue in the first place. Kat this morning was great to speak with. She actually knew what was going on. So it was 5 Stars on her end the rest of your customer service needs to know what they are doing and transfer people if need to the actual department with their question. Not to the main menu where customer have to keep re-entering their ID.

SBGA - Small Business Growth Alliance

Barry

2019-08-28

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1 My company has been cheated by the electronic verification system. After spending 45 minutes with customer service I found that the reason the $ was taken out of my account was that your people couldn't read my scan of end of day slip. This information could have been retrieved from your records and or bank records. You, however, relied on me to spend more time to recopy and send a picture of end of day report. I didn't meet your deadline time so your associate claimed that I am not entitled to the money that your company erroneously took out of my customers account in the first place then subsequently took out of my account and reissued credit to the customer. This to me is ludacris and the money should be sent back to my account and the $45 penalty for this issue that your company ,along with the bank, created.

My company has been cheated by the electronic verification system. After spending 45 minutes with customer service I found that the reason the $ was ...

My company has been cheated by the electronic verification system. After spending 45 minutes with customer service I found that the reason the $ was taken out of my account was that your people couldn't read my scan of end of day slip. This information could have been retrieved from your records and or bank records. You, however, relied on me to spend more time to recopy and send a picture of end of day report. I didn't meet your deadline time so your associate claimed that I am not entitled to the money that your company erroneously took out of my customers account in the first place then subsequently took out of my account and reissued credit to the customer. This to me is ludacris and the money should be sent back to my account and the $45 penalty for this issue that your company ,along with the bank, created.