SBGA - Small Business Growth Alliance

Debbie

2018-03-13

• 
• 
• 
• 
• 

5 My rating of 5 stars is for DANA who helped me in Chargeback Support. She was wonderful, knowledgeable and helpful. Thank you for hiring such a great person.

My rating of 5 stars is for DANA who helped me in Chargeback Support. She was wonderful, knowledgeable and helpful. Thank you for hiring such a great ...

My rating of 5 stars is for DANA who helped me in Chargeback Support. She was wonderful, knowledgeable and helpful. Thank you for hiring such a great person.

SBGA - Small Business Growth Alliance

Diane

2018-03-13

• 
• 
• 
• 
• 

5 Kat was exceptionally patient with me and a wonderful help. she is a fantastic asset to your company. I look foward to working with her again in the future.

Kat was exceptionally patient with me and a wonderful help. she is a fantastic asset to your company. I look foward to working with her again in the...

Kat was exceptionally patient with me and a wonderful help. she is a fantastic asset to your company. I look foward to working with her again in the future.

SBGA - Small Business Growth Alliance

Ellen

2018-03-13

• 
• 
• 
• 
• 

4 good help

good help...

good help

SBGA - Small Business Growth Alliance

Suzette

2018-03-12

• 
• 
• 
• 
• 

5 Friendly and answered all my questions

Friendly and answered all my questions...

Friendly and answered all my questions

SBGA - Small Business Growth Alliance

Anita

2018-03-09

• 
• 
• 
• 
• 

5 Great company to have . Never a problem with anything.

Great company to have . Never a problem with anything....

Great company to have . Never a problem with anything.

SBGA - Small Business Growth Alliance

Melissa

2018-03-08

• 
• 
• 
• 
• 

4 I had just responded to a testimonial that I was unhappy about the non-response. In talking to a customer service rep I realized that I had received a response but thought it was a different company. I am very please that this is all taken care of and I received an adjustment in my rate and am pleased to stay with SBGA.

I had just responded to a testimonial that I was unhappy about the non-response. In talking to a customer service rep I realized that I had received ...

I had just responded to a testimonial that I was unhappy about the non-response. In talking to a customer service rep I realized that I had received a response but thought it was a different company. I am very please that this is all taken care of and I received an adjustment in my rate and am pleased to stay with SBGA.

SBGA - Small Business Growth Alliance

Dennus

2018-03-07

• 
• 
• 
• 
• 

4 Shawny and Ricardo were a great help. Thanks to Richard for referring them to me to answer my pointed questions.

Shawny and Ricardo were a great help. Thanks to Richard for referring them to me to answer my pointed questions....

Shawny and Ricardo were a great help. Thanks to Richard for referring them to me to answer my pointed questions.

SBGA - Small Business Growth Alliance

Jane

2018-03-07

• 
• 
• 
• 
• 

5 Excellent help today. The staff was helpful, supportive, and patient.

Excellent help today. The staff was helpful, supportive, and patient....

Excellent help today. The staff was helpful, supportive, and patient.

SBGA - Small Business Growth Alliance

james

2018-03-07

• 
• 
• 
• 
• 

5 The person I talked to was very helpful, I'm not a tech savy person. We recently joined SBGA, important for us to get immediate resposne on questions. Thanks Jamie

The person I talked to was very helpful, I'm not a tech savy person. We recently joined SBGA, important for us to get immediate resposne on questions...

The person I talked to was very helpful, I'm not a tech savy person. We recently joined SBGA, important for us to get immediate resposne on questions. Thanks Jamie

SBGA - Small Business Growth Alliance

rob

2018-03-06

• 
• 
• 
• 
• 

1 We received a new terminal and we needed to send the old one back. I returned it on 02/05/2018, it was signed for on 02/02/2018.I received a letter saying it needed to be returned or we would fined. I called and talked to someone and told her it was returned and signed for on 02/12/2018, she said the system was not updated yet ( 2weeks?) and that it would be fine. Then today I get another letter (final notice). I called again and was asked for tax id #, which I don't know by heart, and was told when I get that info to call back and I said this is your issue not mine you need to do it now. Once again I was told it would be fine and she would put a note not to send anymore letters. Your company needs to get it together, I'm sure if I worked this way you would penalize me. This takes time out of my day. I do not want to hear about this again.

We received a new terminal and we needed to send the old one back. I returned it on 02/05/2018, it was signed for on 02/02/2018.I received a letter sa...

We received a new terminal and we needed to send the old one back. I returned it on 02/05/2018, it was signed for on 02/02/2018.I received a letter saying it needed to be returned or we would fined. I called and talked to someone and told her it was returned and signed for on 02/12/2018, she said the system was not updated yet ( 2weeks?) and that it would be fine. Then today I get another letter (final notice). I called again and was asked for tax id #, which I don't know by heart, and was told when I get that info to call back and I said this is your issue not mine you need to do it now. Once again I was told it would be fine and she would put a note not to send anymore letters. Your company needs to get it together, I'm sure if I worked this way you would penalize me. This takes time out of my day. I do not want to hear about this again.