SBGA - Small Business Growth Alliance

Jane

2018-03-06

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3 I find this hard to do because there seem to be so many parts to this. On one hand, all of your personnel are very friendly and attempt to be most helpful. Some seem extremely competent, and some seem to be learning but get good support when needed. What you need is a local representative to help set up stations. I spent three hours on the phone getting our system up and running. At that point I was tired, frustrated and confused. When I put in that type of effort, I am essentially working as your employee, when you are supposed to be working for me. I feel as though that process should be made more simple and automatic. I am learning to use the system, and it will take some time to do this. I understand your relying on on-line support and instruction, but a local person would be most helpful. Otherwise, there are many good things. The dashboard is easy to understand and navigate. Everyone has been helpful. I feel confident that I can get answers when I need them in the future.

I find this hard to do because there seem to be so many parts to this. On one hand, all of your personnel are very friendly and attempt to be most he...

I find this hard to do because there seem to be so many parts to this. On one hand, all of your personnel are very friendly and attempt to be most helpful. Some seem extremely competent, and some seem to be learning but get good support when needed. What you need is a local representative to help set up stations. I spent three hours on the phone getting our system up and running. At that point I was tired, frustrated and confused. When I put in that type of effort, I am essentially working as your employee, when you are supposed to be working for me. I feel as though that process should be made more simple and automatic. I am learning to use the system, and it will take some time to do this. I understand your relying on on-line support and instruction, but a local person would be most helpful. Otherwise, there are many good things. The dashboard is easy to understand and navigate. Everyone has been helpful. I feel confident that I can get answers when I need them in the future.

SBGA - Small Business Growth Alliance

Jen

2018-03-06

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5 Very helpful and descriptive

Very helpful and descriptive...

Very helpful and descriptive

SBGA - Small Business Growth Alliance

Naomi

2018-03-05

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5 Kat was very helpful and made sure I got all the information that I needed. She found all the information that was needed in a timely manner. The previous week, I was also helped by Shawny. Shawny stayed on the phone with me for over an hour and walked me through each step. Before calling, I was very frustrated with the task at hand but Shawny quickly eased my frustration. She assured me that we would get through it and we did. Shawny went above and beyond to help me! I appreciate all that you all do! Thank you Kat and Shawny very much!

Kat was very helpful and made sure I got all the information that I needed. She found all the information that was needed in a timely manner. The prev...

Kat was very helpful and made sure I got all the information that I needed. She found all the information that was needed in a timely manner. The previous week, I was also helped by Shawny. Shawny stayed on the phone with me for over an hour and walked me through each step. Before calling, I was very frustrated with the task at hand but Shawny quickly eased my frustration. She assured me that we would get through it and we did. Shawny went above and beyond to help me! I appreciate all that you all do! Thank you Kat and Shawny very much!

SBGA - Small Business Growth Alliance

Sara

2018-03-05

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5 Very helpful. Our issue was resolved in just a few minutes.

Very helpful. Our issue was resolved in just a few minutes....

Very helpful. Our issue was resolved in just a few minutes.

SBGA - Small Business Growth Alliance

Diana

2018-03-02

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5 Thank you Ale for all your patience and help.

Thank you Ale for all your patience and help....

Thank you Ale for all your patience and help.

SBGA - Small Business Growth Alliance

Donna

2018-03-02

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5 Working with Matthew Gardner was a pleasure. He was knowledgeable, courteous, and understanding. I would want him on my team.

Working with Matthew Gardner was a pleasure. He was knowledgeable, courteous, and understanding. I would want him on my team....

Working with Matthew Gardner was a pleasure. He was knowledgeable, courteous, and understanding. I would want him on my team.

SBGA - Small Business Growth Alliance

kristy

2018-03-01

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5 Shawny M. is the best!!

Shawny M. is the best!!...

Shawny M. is the best!!

SBGA - Small Business Growth Alliance

Mary

2018-02-27

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5 Good Customer support

Good Customer support...

Good Customer support