SBGA - Small Business Growth Alliance

Janice

2017-07-25

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4 The staff including Shawny, Alex, Ivan were extremely helpful. Unfortunately, the system is very frustrating. I had erroneously typed in a wrong user name and took many tries to correct that error. By that time I was locked out from doing the PCI form. Will try later today, but not looking forward to that experience. The staff was friendly and gracious each time I called.

The staff including Shawny, Alex, Ivan were extremely helpful. Unfortunately, the system is very frustrating. I had erroneously typed in a wrong use...

The staff including Shawny, Alex, Ivan were extremely helpful. Unfortunately, the system is very frustrating. I had erroneously typed in a wrong user name and took many tries to correct that error. By that time I was locked out from doing the PCI form. Will try later today, but not looking forward to that experience. The staff was friendly and gracious each time I called.

SBGA - Small Business Growth Alliance

Melinda

2017-07-25

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1 I called to get a receipt for the funds we paid to close our account, or other documentation that we had closed our account. My service rep said that your company does not give receipts. The best he could do is email me a screen shot of our closing the account. I realize that our bank will show we paid the $500 to close the account, but that is not an acknowledgement of the transaction from your side. I think this is poor practice.

I called to get a receipt for the funds we paid to close our account, or other documentation that we had closed our account. My service rep said tha...

I called to get a receipt for the funds we paid to close our account, or other documentation that we had closed our account. My service rep said that your company does not give receipts. The best he could do is email me a screen shot of our closing the account. I realize that our bank will show we paid the $500 to close the account, but that is not an acknowledgement of the transaction from your side. I think this is poor practice.

SBGA - Small Business Growth Alliance

Jeana

2017-07-25

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5 Quick, efficient and resolved my question asap.

Quick, efficient and resolved my question asap....

Quick, efficient and resolved my question asap.

SBGA - Small Business Growth Alliance

Peggy

2017-07-25

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5 Thanks for prompt service with a smile in his voice.

Thanks for prompt service with a smile in his voice....

Thanks for prompt service with a smile in his voice.

SBGA - Small Business Growth Alliance

Theresa

2017-07-24

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4 I was able to get my questions answered quickly.

I was able to get my questions answered quickly....

I was able to get my questions answered quickly.

SBGA - Small Business Growth Alliance

Ronald

2017-07-20

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5 very pleasant and helpful, thanks Ron

very pleasant and helpful, thanks Ron...

very pleasant and helpful, thanks Ron

SBGA - Small Business Growth Alliance

James

2017-07-17

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5 1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no other(effective cancellation date is 7/14/17, when the new owner accomplished his own hookup with a new credit card machine from a different processor). 2. Allegra is, as you are aware, a franchise and over the years I was with you, the competitive landscape changed as it always does. Thus, while I recommended you, the Allegra Home Office is now recommending www.banccredit/maryland.com and that is the outfit the new owner went with. Down the road, you should feel free to solicit Glenn to get the account back, at glenn@allegraalbany.com. 3. FYI, the tracking no. on the return of your loaner VeriFone 520 terminal is: 1ZE70V 340305 528073.

1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no o...

1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no other(effective cancellation date is 7/14/17, when the new owner accomplished his own hookup with a new credit card machine from a different processor). 2. Allegra is, as you are aware, a franchise and over the years I was with you, the competitive landscape changed as it always does. Thus, while I recommended you, the Allegra Home Office is now recommending www.banccredit/maryland.com and that is the outfit the new owner went with. Down the road, you should feel free to solicit Glenn to get the account back, at glenn@allegraalbany.com. 3. FYI, the tracking no. on the return of your loaner VeriFone 520 terminal is: 1ZE70V 340305 528073.

SBGA - Small Business Growth Alliance

Donald

2017-07-15

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1 I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late get routed to some number that doesn't even have a record of my Merchant number, Try again several time trying to get to a live representative punching different numbers same results. The service rep I finally get to say maybe the division I am trying ti reach is probably close and forwarding my call to them, THEY don't even know anything about my account, don't have my account and can't even help me answer a simple question. If the division I needed, the one with my account is closed for the day they should say that and say call back later. I wasted hours trying to get through to a live person. Your system is severely flawed, the worst I have dealt with.

I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late ...

I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late get routed to some number that doesn't even have a record of my Merchant number, Try again several time trying to get to a live representative punching different numbers same results. The service rep I finally get to say maybe the division I am trying ti reach is probably close and forwarding my call to them, THEY don't even know anything about my account, don't have my account and can't even help me answer a simple question. If the division I needed, the one with my account is closed for the day they should say that and say call back later. I wasted hours trying to get through to a live person. Your system is severely flawed, the worst I have dealt with.