SBGA - Small Business Growth Alliance

Kelli

2023-06-29

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5 Thanks for the help!

Thanks for the help!...

Thanks for the help!

SBGA - Small Business Growth Alliance

CINDY

2023-06-29

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5 After numerous calls, Kat L. was able to answer my questions and get the issue resolved.

After numerous calls, Kat L. was able to answer my questions and get the issue resolved....

After numerous calls, Kat L. was able to answer my questions and get the issue resolved.

SBGA - Small Business Growth Alliance

Kim

2023-06-28

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5 Good service once I spoke to the right person

Good service once I spoke to the right person...

Good service once I spoke to the right person

SBGA - Small Business Growth Alliance

Jenny

2023-06-28

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5 I called with multiple questions. I spoke with Debbie. SHE IS AMAZING! Very friendly and informative and all of my questions were answered and my issues resolved. Thank you Debbie!

I called with multiple questions. I spoke with Debbie. SHE IS AMAZING! Very friendly and informative and all of my questions were answered and my i...

I called with multiple questions. I spoke with Debbie. SHE IS AMAZING! Very friendly and informative and all of my questions were answered and my issues resolved. Thank you Debbie!

SBGA - Small Business Growth Alliance

Lisa

2023-06-28

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2 I find the company a bit difficult to deal with. Especially when you are transitioning banking info.

I find the company a bit difficult to deal with. Especially when you are transitioning banking info....

I find the company a bit difficult to deal with. Especially when you are transitioning banking info.

SBGA - Small Business Growth Alliance

Zia

2023-06-26

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1 Confused agent. Requested address change on 6/13/2023 and got a call for bank account change. Mary did not even read the email that I sent on 6/13/2023. I had to send it again. Very unprofessional. We are considering another merchant as this is not working for us.

Confused agent. Requested address change on 6/13/2023 and got a call for bank account change. Mary did not even read the email that I sent on 6/13/202...

Confused agent. Requested address change on 6/13/2023 and got a call for bank account change. Mary did not even read the email that I sent on 6/13/2023. I had to send it again. Very unprofessional. We are considering another merchant as this is not working for us.

SBGA - Small Business Growth Alliance

Donald

2023-06-23

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5 Assistance was easily accessible and associate was very helpful

Assistance was easily accessible and associate was very helpful...

Assistance was easily accessible and associate was very helpful

SBGA - Small Business Growth Alliance

Joseph

2023-06-21

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5 Deborah has provided exceptionally good service in helping me transfer my business to a new owner. Additionally, it has been easy to contact the right service people when we have questions.

Deborah has provided exceptionally good service in helping me transfer my business to a new owner. Additionally, it has been easy to contact the right...

Deborah has provided exceptionally good service in helping me transfer my business to a new owner. Additionally, it has been easy to contact the right service people when we have questions.

SBGA - Small Business Growth Alliance

Michelle

2023-06-21

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4 TALKED WITH KAT - TOLD ME THAT THE PROBLEM WITH DISCOVER WAS NOT ON THEIR END BUT WITH DISCOVER NOT TAKING THE CREDIT CARD PAYMENT OVER THE PHONE ONLY PHYICALLY WITH THE CUSTOMER. THE CUSTOMER USED A DIFFERENT CARD TO MAKE THE PAYMENT. I CALLED DISCOVER AND THEY ARE AWARD OF THE ISSUE.

TALKED WITH KAT - TOLD ME THAT THE PROBLEM WITH DISCOVER WAS NOT ON THEIR END BUT WITH DISCOVER NOT TAKING THE CREDIT CARD PAYMENT OVER THE PHONE ONLY...

TALKED WITH KAT - TOLD ME THAT THE PROBLEM WITH DISCOVER WAS NOT ON THEIR END BUT WITH DISCOVER NOT TAKING THE CREDIT CARD PAYMENT OVER THE PHONE ONLY PHYICALLY WITH THE CUSTOMER. THE CUSTOMER USED A DIFFERENT CARD TO MAKE THE PAYMENT. I CALLED DISCOVER AND THEY ARE AWARD OF THE ISSUE.

SBGA - Small Business Growth Alliance

Vonda

2023-06-20

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1 You would think after a week, issues would be fixed.

You would think after a week, issues would be fixed....

You would think after a week, issues would be fixed.