SBGA - Small Business Growth Alliance

Stephen

2023-06-07

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1 I am very unhappy with the service today. Whenever a client pays for legal services with his or her credit card and I process his or her payment on my Clover credit card machine, the payment is deposited into my IOLTA trust account. When I processed a large refund for a client last month, the refund was deducted from my Operating account. The refund should have been deducted from the trust account. I was told by one of your representatives that the refund has to be deducted from the Operating account. That does not make sense to me since the monies for the refund are in the trust account. If we cannot process a refund from the trust account, then why is there a REFUND button on my Clover credit card machine?

I am very unhappy with the service today. Whenever a client pays for legal services with his or her credit card and I process his or her payment on m...

I am very unhappy with the service today. Whenever a client pays for legal services with his or her credit card and I process his or her payment on my Clover credit card machine, the payment is deposited into my IOLTA trust account. When I processed a large refund for a client last month, the refund was deducted from my Operating account. The refund should have been deducted from the trust account. I was told by one of your representatives that the refund has to be deducted from the Operating account. That does not make sense to me since the monies for the refund are in the trust account. If we cannot process a refund from the trust account, then why is there a REFUND button on my Clover credit card machine?

SBGA - Small Business Growth Alliance

Lois

2023-06-05

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4 When I could finally get a live person to speak to, my problem was resolved quickly. But when I tried to reach someone through the app on my computer for Clover, I couldn't get anyone and all the message boxes were full that I was referred to. It took over an hour for me to get someone to speak to. From now on, I will only use the Clover system to get help.

When I could finally get a live person to speak to, my problem was resolved quickly. But when I tried to reach someone through the app on my computer ...

When I could finally get a live person to speak to, my problem was resolved quickly. But when I tried to reach someone through the app on my computer for Clover, I couldn't get anyone and all the message boxes were full that I was referred to. It took over an hour for me to get someone to speak to. From now on, I will only use the Clover system to get help.

SBGA - Small Business Growth Alliance

John

2023-06-04

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5 So far your team has been very attentive and we appreciate that. I am very interested in the billing because I am seeing emails saying my account will be deducted for things I have not seen before. I am hoping my understanding of your system is correct and that you will be saving me upwards of $600/mo on credit card fees.

So far your team has been very attentive and we appreciate that. I am very interested in the billing because I am seeing emails saying my account wil...

So far your team has been very attentive and we appreciate that. I am very interested in the billing because I am seeing emails saying my account will be deducted for things I have not seen before. I am hoping my understanding of your system is correct and that you will be saving me upwards of $600/mo on credit card fees.

SBGA - Small Business Growth Alliance

Kelli

2023-06-02

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5 Helpful as always

Helpful as always...

Helpful as always

SBGA - Small Business Growth Alliance

Alexander

2023-06-01

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5 Friendly and helpful staff.

Friendly and helpful staff....

Friendly and helpful staff.

SBGA - Small Business Growth Alliance

Sue

2023-05-30

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5 Very helpful

Very helpful...

Very helpful

SBGA - Small Business Growth Alliance

Alicyn

2023-05-30

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5 Michael was professional, upbeat, and efficient.

Michael was professional, upbeat, and efficient....

Michael was professional, upbeat, and efficient.

SBGA - Small Business Growth Alliance

Kristen

2023-05-25

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5 Michael was very helpful and very knowledgeable so it was treat to get all my questions answered quickly.

Michael was very helpful and very knowledgeable so it was treat to get all my questions answered quickly....

Michael was very helpful and very knowledgeable so it was treat to get all my questions answered quickly.

SBGA - Small Business Growth Alliance

Michael

2023-05-23

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5 Issue resolved timely

Issue resolved timely...

Issue resolved timely

SBGA - Small Business Growth Alliance

esther

2023-05-23

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5 I had such a positive experience calling this company. Everyone I spoke with did their very best to help me get the documents I needed. Leslie and Cat really stood out. They were kind, professional, very knowledgeable and help take the stress off my shoulders by helping me get what I needed.

I had such a positive experience calling this company. Everyone I spoke with did their very best to help me get the documents I needed. Leslie and Cat...

I had such a positive experience calling this company. Everyone I spoke with did their very best to help me get the documents I needed. Leslie and Cat really stood out. They were kind, professional, very knowledgeable and help take the stress off my shoulders by helping me get what I needed.